BuzzOff FAQ

YouTube Video http://www.youtube.com/watch?v=ldECHk7i1BQ

BuzzOff Manual http://www.toysoft.ca/manuals/BuzzOff_manual.pdf

New in Version 2.0.0

1. What are the new features in v2.0.0?

1. New and cleaner User Interface
2. Advanced Blocking feature
3. Do Not Disturb

2. What is Advanced Blocking?

The Advanced Blocking feature allows better control when blocking calls and it is integrated with the system Sound Profile application.

When set up properly your BlackBerry will not make any sounds when the call is blocked.

3.  How do I setup Advanced Blocking?

a.  Run BuzzOff and goto the Preferences screen.  Select from the Menu

b.  Click on the Blocking TAB

c.  Check Enable Advanced Blocking checkbox

d.  Set the Delay Block to 100ms.  Note:  If calls are not being blocked then increase the Delay Block value.

e.  Set the Delay Hangup to 500ms

f.  press ESC key to save and exit Preferences screen and exit BuzzOff and return to the HomeScreen

g.  On the HomeScreen run the Sounds profile application

h.  When sound profiles screen is display scroll down to the bottom and select Edit Profiles

i.  Select the Active Profile or the profile you use

j.  Scroll down and select Other

k.  Scroll down and select BuzzOff

l.  Set Volume to Silent or Mute, LED to OFF, Vibration to OFF, Notify Me during Calls to NO

m. Press ESC key to save

n.  Repeat steps i to m for all the profiles that you will use on your BlackBerry

Click to view screen shot examples

4.  What is Do Not Disturb and When Do I Use DND?

When you enable Do Not Disturb in the General Preferences screen any calls you received will be blocked or pickup and hangup.  The only callers that will allow to call you are the ones you assigned ALLOW CALL in the BuzzOff filters.

DND should only be used when you are very busy and do not want to disturbed.  When the DND time expires BuzzOff will allow calls again.

If your BlackBerry is running OS4.6 and higher you will see the RED banned phone icon on the main homescreen.   When the icon appears this indicates DND is active.   You can manually turn off DND in the BuzzOff Preferences screen at any time.

1. BuzzOff is not blocking any calls

• Make sure you set all the permissions for BuzzOff to Allow in the Options application.
• Do the following:

  a. Run the Options application on the HomeScreen

  b. Select Advanced and Application.  If you have OS 5.x then select Application.

  If you have OS6 then select Device->Application Management

  c. Look for BuzzOff in the list and select it

  d. Press the Menu key and then select Edit Permissions

  e. Set all to ALLOW and then press the ESC arrow key to save

  If is important is set the Interaction->Input simulation permissions to ALLOW

  Click to view screen shot examples
   

2. After setting the proper permissions BuzzOff still does not block calls

Run BuzzOff and select the menu key and select Preferences.  Set the Delay and Hangup values to 1 second.  If that still does not work then try 2 seconds and if still does not work then do a battery pull.

3. I have a Storm and I can not get pass the Registration screen and there is blue screen around BuzzOff

You need to Disable the Compatibility Mode in the Options application.  Do the following:

a. Run the Options application on the HomeScreen

b. Select Advanced and Application.  If you have OS 5.x then select Application

c. Look for BuzzOff in the list and select it

d. Press the Menu key and then select Disable Compatibility Mode

e. Press the ESC arrow key to save

4.  When I select Block Call from the Call Log application BuzzOff displays the "Null Object" error

This problem occurs on some BlackBerry because of the OS bug.  The work around is turn on call log in BuzzOff preferences.  You can then open the Logfile screen and select to block the caller.

5.  How come BuzzOff does not block text messages?

BuzzOff only block voice calls and does not block text messages or filter email

6.  Why does my BlackBerry vibrate or play a ringtone when a call is blocked?

Before BuzzOff can block the call the Phone application receives the incoming call notification first.  On some devices you will not get the vibrate or hear the ringtone.  If this happens then run BuzzOff and go into the Preferences screen and set the Delay block and hangup to a lower value eg: 200ms.  The lower the delay the quicker BuzzOff blocks the call.  You will need to set the correct delay.

7.  What is the difference between Block and Pickup and Hangup?

Block - Blocking a call is the same as you pressing the Ignore button when you get a call.   The caller will hear a busy signal or the carrier operator message.  It varies from carrier to carrier

Pickup and Hangup - Is the same as you answering the call and then quickly hangup.  The quicker you set the Hangup in the Preferences the better but if you set it too quickly the Phone application may not receive the event and it will not hangup the call.  You will need to play around with the value but generally setting the Hangup to 500ms is ok.

Note: Pickup and Hangup feature actually answers the call so it will use voice plan minute.

8.  How do I block Unknown and Private callers?

a.  Run BuzzOff

b.  Select the Menu key

c.  Select Preferences

d. Set the first popup "Unknown or Private"  to Block or Pickup and Hangup

Unknown and Private callers do not display their phone number when they call.

9.  How do I block 1800 numbers?

a.  Run BuzzOff

b.  Select the Menu key

c.  Select Preferences

d. Set the popup "1-800 numbers"  to Block or Pickup and Hangup

10.  I only want callers to call me if they are in my list.  Can BuzzOff do this?

Yes.  You tell BuzzOff to only allow callers in your filter list to call you and all other callers will be ignored.   Do the following.

a.  Run BuzzOff

b.  Select the Menu key

c.  Select Preferences

d.  Set the popup "Caller Not In Filter" to Block or Pickup and Hangup

11.  If live outside of North America.  Does BuzzOff work?

Yes.  If BuzzOff is not blocking the calls then do this

a.  Run BuzzOff

b.  Select the Menu key

c.  Select Preferences

d. Set the "Match Last:" popup to match the last 7 digits.

12.  Can BuzzOff block callers from the Contacts application?

Yes.  Select the contacts and then press the menu key and select Block Caller.

13.  If I upgrade the BlackBerry OS does my filters get saved?

Before you attempt to upgrade the BlackBerry OS select Export from the BuzzOff menu.  This will save all the filters to the SD Card.  When you finished upgrading the OS you can run BuzzOff and select Import from the menu and have all your filters loaded.

14.  I have filter set to block a caller.  How do I remove the block?

Run BuzzOff and select the filter and select Delete Filter from the menu.  Another way is edit the filter and set the type to Allow Call

15.  How do i block a area code?

If you live in North America you can create a new filter and put in the number as follows:

800* or 1800* will block area code 800

the * is the wildcard.  It will block all calls starting with 1800

you will need to know if your carrier use the long distance code 1 in front of the number.

16. I purchased BuzzOff and did not receive my registration code

After you purchased BuzzOff you should have received an email with instructions on how to install BuzzOff.  Also your activation code is included.  If you purchased from RIM AppWorld then when you run BuzzOff it will display the code or copy the code from the menu.

You can request for your Activation Code by sending email to support@toysoft.ca